Company Information and Policies

About Us (Top of Page)

ZESCO.COM, your Restaurant Equipment and Supply Superstore!

Providing you with the best service and the largest selection of in-stock restaurant equipment and supplies is our number one priority. Our sales professionals are trained to make your buying experience as pleasant and trouble-free as possible. Whether you are in need of commercial equipment or foodservice supplies, we have an extensive selection of products from which to choose. If for some reason what you are looking for is not in stock, we are prepared to go the extra mile to track down exactly what you want and deliver it when needed.

On-Time Shipping

With over 110,000 square feet of warehouse space, we have the widest selection of food-service quality restaurant equipment and supplies to satisfy your buying needs. At ZESCO.COM, we pride ourselves on the technology we have instituted to guarantee most of the items you need are available for shipment immediately. Items from our stock often ship within 24 hours after your order is received.

Customer Service

Our commitment to you does not end once you have received your order. Our customer service staff is here to help you. If you run into problems, we have the solutions to ensure your satisfaction. Our customer service staff can assist you in tracking your order, fulfilling warranty requirements, and resolving damage to your equipment and supply purchases resulting from shipment - in addition to much more.

Restaurant/Foodservice Design Services

Do you have a special project in mind but are not sure how to pull it all together? We can provide a turnkey solution for your project. ZESCO.COM is unique because we provide customers with both installation and design services. ZESCO.COM provides you with the design, the restaurant equipment and supplies that you need, along with the knowledgeable installation staff to set your equipment into place. We take pride in our over 30 years of providing value-added services to the restaurant & bar supply industry. Click here for more information.

Showroom

Seeing is believing, and you can see many of the restaurant equipment and supplies we have to offer at our showroom located in downtown Indianapolis, Indiana. With over 25,000 square feet of showroom space, we have one of the largest on-site restaurant equipment and supply showrooms in the Midwest. Our showroom is located at 640 N. Capitol Avenue, Indianapolis, IN 46204. Click here for detailed driving directions.

Showroom hours:
Mon-Fri 8am - 5pm Eastern Time
Sat 8:30am - 12pm Eastern Time

Privacy Policy (Top of Page)

ZESCO.COM is committed to your privacy. We DO NOT share any customer information with third parties. However, in order to comply with local, state or federal law, information may be shared with law enforcement officials to protect ZESCO.COM customers.

All information gathered by ZESCO about its users is used solely to create a better shopping experience for our customers.

Contact Information (Top of Page)

If you have a problem or question, please fill out our Contact Form. We will reply to your communication promptly within 24 business hours. You can also contact us during our normal operating hours (Mon-Thurs: 8AM-6PM, Friday: 8AM-5PM, Saturday: 8:30AM-12:00PM EST) via , phone 317-269-9300, or toll-free (1-800-901-5051).

Primary form of Communication Top of Page

In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order confirmations, estimated ship dates and shipment tracking will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Sales team, you are welcome to contact us via email, chat or phone.

Payment Methods (Top of Page)

We ask that all orders be placed online via credit card payment. We accept all major credit cards including MasterCard, Visa, American Express and Discover. Open accounts are available with credit approval. Please contact our sales team to inquire on using other forms of payment.

Note: There is a 3% credit card return fee on all returns using a credit card.

Leasing Options Top of Page

ZESCO.COM offers leasing financing options to qualified customers. Click here for the leasing application form.

Product Availability Top of Page

Occasionally, we and/or manufacturers will temporarily run out of stock of an item due to high demand. If your order is “time critical” our sales team can check stock/availability on desired items before your order is placed to ensure availability. We are always available to assist in alternative products for unavailable items.

Price Increases Top of Page

All items on our website have real-time, wholesale pricing, which is subject to change daily. Product pages will list impending manufacturers' price increases, where applicable. For pending orders, sales quotes and leases, we reserve the right to enforce these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, place the order and pay in full within 10 days of sales quote.

Website Pricing and Description Errors Top of Page

All prices are subject to change without notice. On rare occasions, a product is listed at an incorrect price, picture, or description due to a website error or manufacturers redesign. We will resolve the discrepancy, at our discretion, on all orders placed for the product listed incorrectly. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

Product Specification Changes Top of Page

Manufacturers my change product specfications without notice, if it will improve the design or operation of a product, or because of availability of materials.

Residential use of Equipment Top of Page

Commercial Equipment is not designed for residential use of any kind. When used in a residential setting, all manufacturer warranties are voided upon delivery. NO EXCEPTIONS.

Note: We reserve the right to deny shipment for residential usage.

Canceling or Modifying an Order Top of Page

Once an order is placed we cannot guarantee that the order can be canceled or modified. Please contact us immediately for any modifications and we will do our best to accommodate them, if possible. Made to order shipments cannot be cancelled once in production and are non-returnable. See our Return Policy.

Changing your Shipping Address after Purchase Top of Page

If you would like to ship your order to a different address than you indicated at checkout, please contact us immediately. Once an order has shipped, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments/cartons.

If an order is already in transit before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to shipper and treated as a standard return. See our Return Policy for fees.

Health Codes/Fire Codes (Top of Page)

Customers are responsible for knowing and informing us of specific local health and fire codes that are out of the ordinary.

Warranty Policy Top of Page

If a warranty is available for an item, details will be listed on the item’s page under the description tab. All warranties are handled per manufacturer’s warranty policy. If problems arise with an item that is covered under warranty, the warranty process will be handled directly through the manufacturer or vendor of the item. Should a customer need help contacting a manufacturer or vendor about a warranty issue, contact Customer Service and they will be happy to assist.

For items being used internationally, please confirm if the warranty is valid in your area.

Special Order & Non-stock (Drop Ship) Items Top of Page

Even with over 110,000 square feet of warehouse space, some items on our website are not normally stocked in our warehouses. Non-stocked items will be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.

Note: Drop shipped (non-stock & special order) items are subject to the manufactures return policy and fees. No exceptions.

Return Policy (Top of Page)

Any and all purchased items are subject to restocking fees provided the item(s) is in its original carton. Return credit is for merchandise only less any fees. Original shipping cost will not be refunded and return shipping is at customer's expense. Any merchandise returned after 14 days will be subject to a 50% restocking charge. All refunded purchases made via credit card will also be subject to a 3% processing fee. There will be no refund for items returned damage or received after 30 days. Merchandise should not be returned without first obtaining instructions and a return authorization number from our Customer Service Department at 1-800-901-5051 (option 4). You may also request return authorization by filling out our Return Merchandise Authorization Form. Customer service will reply to your request within 24 business hours.

Note: Special, custom, or made-to-order merchandise of any kind cannot be returned for credit or refund. Drop-shipped items are subject to the manufacturer's return policy and fees.

Delivery Time Top of Page

Our Indiana warehouse strives to have orders processed and ready to ship within 1 business day on available stocked items. Non-stocked items will be shipped directly from the manufacturer, in which case the delivery times may vary. Your sales order confirmation gives estimated lead times for shipping. Estimated ship dates are just estimates and you will be notified via email of any changes.

Lost Shipments Top of Page

There are rare occasions when our carriers will lose a shipment. In these situations, it’s our priority to locate your shipment and will work with the carrier to do so.

For ground shipments (UPS & FedEx), a tracer will be started with the carrier that is delivering your shipment and will take up to 9 business days to complete. If there is no movement on the tracking, the manufacturer’s dock and carrier terminals that your package went through will be checked. If your shipment is delivered but you do not have the package, the driver that delivered the package will be asked to confirm where it was delivered to.

For freight carrier shipments that are lost in transit, we will initiate a dock check with the freight company and all terminals the shipment moved through for the lost product.

Locating lost freight with carrier usually takes 5-7 business days to complete, or more. We make it our priority to keep you updated as to the status of the trace or dock check while it is completed. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Split Shipments Top of Page

ZESCO.COM tries to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to stock and where drop ship items are sourced from. If multiple shipments of your order are required due to a back order, the full amount of the shipping costs will be charged on the first shipment's invoice. The remaining merchandise will ship and invoice upon availability.

Shipping Policy (Top of Page)

Items which exceed UPS's weight and size limitations must be shipped via a commercial 'over the road' freight carrier. These freight carriers normally use a semi-truck to deliver to businesses with loading docks and will offer the cheapest rates for this kind of delivery. Please note that freight shipments DO NOT include unloading, uncrating, or inside delivery. Expect additional fees for 'residential delivery' and 'lift-gate delivery' (if you do not have a receiving dock or cannot unload the shipment).

Do I need a Delivery Appointment?

You would need a delivery appointment if you require that the freight carrier contact you at least 24 hours in advance to schedule a time to deliver your freight shipment. An appointment charge will be assessed for this service.

What is a lift-gate?

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight carriers deliver items on a tractor trailer which is 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate.

Do I need lift-gate delivery?

There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or fork-lift you do not need a lift-gate. If the individual items in your shipment are light enough for you and your friends to remove from the truck you do not need a lift-gate. If none of these options work for you then you will need lift-gate delivery.

Note: Additional charges will be incurred for such delieveries.

What is Residential Delivery?

Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually this is a home, but it could be a church, farm community center, etc. Businesses run from a home are still considered residential.

Note: Additional charges will be incurred for such delieveries.

How does insurance work with freight shipments?

Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver must inspect the shipment before signing for it! Legally, when ZESCO.COM or its manufacturers sign the shipment over to the freight carrier, the freight carrier owns it. When you receive the item and sign for it, you own it. Therefore it is imperitive that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill/delivery receipt. This is the only way you will be compensated for any damages by the freight carrier at the time of delivery.

What should I look for when inspecting my shipment?

About 2% of freight shipments arrive damaged, so be sure to inspect your item when it arrives. Open cartons, inspect items for damage, and verify the number of items you are receiving matches what appears on the freight bill/delivery receipt. The driver may be impatient but that beats having to settle for damaged merchandise. Unlike UPS, if you sign your freight bill free of any claims then you have little recourse if you later discover that it is damaged.

What if my freight shipment is damaged/short-shipped?

It is the customer's responsibility to check cartons for signs of damage, shortage, or abuse upon delivery. The customer should open the cartons and inspect the contents, count packaging and note any shortages or damages on the delivery receipt before signing. It is the customer's right to refuse any shipment that shows obvious signs of damage at the time of delivery. If you have refused or short shipment please notify customer service at once.

If damage or shortage is discovered after signing the delivery receipt free/clear and the delivery driver has left, retain damaged packaging materials and contact the freight carrier immediately for inspection. Do not move the item from original address it was delivered to. Doing so will void any claim you may have against the freight carrier for compensation.

Note: When the delivery receipt has been signed free and clear (without noted damage or shortages) it releases ZESCO/shipper from all ownership responsibilities of merchandise/freight. It will then be your responsibility to file a damage or shortage claim with the carrier and we/Zesco do not guarantee any form of compensation.

What if my ground shipment is damaged/short-shipped

Keep all packaging and damaged merchandise in carton, take pictures then contact ZESCO.com customer service by calling 1-800-901-5051 (option 4) for assistance.

Note: Contact ZESCO.COM customer service by calling 1-800-901-5051 (option 4) for any assistance needed.

Free Shipping Policy (Top of Page)

ZESCO.Com offers free shipping on a wide range of restaurant equipment and supply items. Look for the "FREE SHIPPING!" tag as you browse ZESCO.Com for restaurant equipment and supply items that ship free of charge. Please note that our "Free Shipping" guarantee only applies to shipments to commercial addresses within the contiguous United States. Customers with a residential address within the contiguous United States will be charged a reduced rate for these items.

View All Items with Free Shipping!