Restaurant Equipment and Supply Superstore! Providing you with the best service and the largest selection of in-stock restaurant equipment and supplies is our number one priority. Our sales professionals are trained to make your buying experience as pleasant and trouble-free as possible. Whether you are in need of commercial equipment or foodservice supplies, we have an extensive selection of products from which to choose. If for some reason what you are looking for is not in stock, we are prepared to go the extra mile to track down exactly what you want and deliver it when needed.
On-Time Shipping With over 110,000 square feet of warehouse space, we have the widest selection of food-service quality restaurant equipment and supplies to satisfy your buying needs. At ZESCO.com, we pride ourselves on the technology we have instituted to guarantee most of the items you need are available for shipment immediately. Items from our stock often ship within 24 hours after your order is received.
Customer Service Our commitment to you does not end once you have received your order. Our customer service staff is here to help you. If you run into problems, we have the solutions to ensure your satisfaction. Our customer service staff can assist you in tracking your order, fulfilling warranty requirements, and resolving damage to your equipment and supply purchases resulting from shipment - in addition to much more.
Restaurant/Foodservice Design Services Do you have a special project in mind but are not sure how to pull it all together? We can provide a turnkey solution for your project. ZESCO.com is unique because we provide customers with both installation and design services. ZESCO.com provides you with the design, the restaurant equipment and supplies that you need, along with the knowledgeable installation staff to set your equipment into place. We take pride in our over 30 years of providing value-added services to the restaurant & bar supply industry. Click here for more information.
Showroom Seeing is believing, and you can see many of the restaurant equipment and supplies we have to offer at our showroom located in downtown Indianapolis, Indiana. With over 25,000 square feet of showroom space, we have one of the largest on-site restaurant equipment and supply showrooms in the Midwest. Our showroom is located at 640 N. Capitol Avenue, Indianapolis, IN 46204. Click here for detailed driving directions.
Mon-Fri 8am - 5pm Eastern Time
Sat 8:30am - 12pm Eastern Time
If you have a problem or question, please fill out our Contact Form. We will reply to your communication promptly within 24 business hours. You can also contact us during our normal operating hours (Mon-Thurs: 8AM-6PM, Friday: 8AM-5PM, Saturday: 8:30AM-12:00PM EST) via
, phone 317-269-9300, or toll-free (1-800-901-5051).
ZESCO.com is committed to your privacy. We DO NOT share any customer information with third parties. However, in order to comply with local, state or federal law, information may be shared with law enforcement officials to protect ZESCO.com customers.
All information gathered by ZESCO about its users is used solely to create a better shopping experience for our customers.
Any and all purchased items are subject to restocking fees provided the item(s) is in its original carton. Return credit is for merchandise only less any fees. Original shipping cost will not be refunded and return shipping is at customer's expense. Any merchandise returned after 14 days will be subject to a 50% restocking charge. All refunded purchases made via credit card will also be subject to a 3% processing fee. There will be no refund for items returned damage or received after 30 days. Merchandise should not be returned without first obtaining instructions and a return authorization number from our Customer Service Department at 1-800-901-5051 (option 4). You may also request return authorization by filling out our Return Merchandise Authorization Form. Customer service will reply to your request within 24 business hours.
***Special, custom, or made-to-order merchandise of any kind cannot be returned for credit or refund.
DAMAGED OR SHORT-SHIPPED MERCHANDISE:
It is the customer's responsibility to check cartons for signs of damage, shortage, or abuse upon delivery. The customer should open the cartons and inspect the contents and note any shortages or damages on the delivery receipt before signing. It is the customer's right to refuse any shipment that shows obvious signs of damage or shortage at the time of delivery. If you have refused shipment please notify customer service at once.
If damage is discovered after signing the delivery receipt and the delivery driver has left, retain damaged packaging materials and contact the freight carrier immediately for inspection. When the delivery receipt has been signed free and clear (without noted damage) it releases ZESCO/shipper from all ownership responsibilities of merchandise/freight. It will then be your responsibility to file a damage claim with the carrier.
Contact ZESCO.com customer service by calling: 1-800-901-5051 (option 4) for any assistance needed.
SPECIFICATIONS may be changed without notice, if it will improve the design or operation of a product, or because of availability of materials.
HEALTH CODES/FIRE CODES: Customers are responsible for knowing and informing us of specific local health and fire codes that are out of the ordinary.
PAYMENT: ZESCO.com accepts Mastercard, Visa, American Express, and Discover. Open accounts are available with credit approval.
Items which exceed UPS's weight and size limitations must be shipped via a commercial 'over the road' freight carrier. These freight carriers normally use a semi-truck to deliver to businesses with loading docks and will offer the cheapest rates for this kind of delivery. Please note that freight shipments DO NOT include unloading, uncrating, or inside delivery. Expect additional fees for 'residential delivery' and 'lift-gate delivery' (if you do not have a receiving dock or cannot unload the shipment).
You would need a delivery appointment if you require that the freight carrier contact you at least 24 hours in advance to schedule a time to deliver your freight shipment. An appointment charge will be assessed for this service.
What is a lift-gate?
A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight carriers deliver items on a tractor trailer which is 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate.
Do I need lift-gate delivery?
There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or fork-lift you do not need a lift-gate. If the individual items in your shipment are light enough for you and your friends to remove from the truck you do not need a lift-gate. If none of these options work for you then you will need lift-gate delivery.
What is Residential Delivery?
Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually this is a home, but it could be a church, farm community center, etc. Businesses run from a home are still considered residential. *Additional charges will be incurred for such deliveries*
How does insurance work with freight shipments?
Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT!!!! Legally, when ZESCO.com or its manufacturers sign the shipment over to the freight carrier, the freight carrier owns it. When you receive the item and sign for it, YOU OWN IT. Therefore it is IMPERATIVE that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill/delivery receipt. This is the only way you will be compensated for any damages by the freight carrier at the time of delivery.
What should I look for when inspecting my shipment?
About 2% of freight shipments arrive damaged, so be sure to inspect your item when it arrives. Open cartons, inspect items for damage, and verify the number of items you are receiving matches what appears on the freight bill/delivery receipt. The driver may be impatient but that beats having to settle for damaged merchandise. Unlike UPS, if you sign your freight bill free of any claims then you have little recourse if you later discover that it is damaged.
What if my item is damaged?
You have two options. You can note the damage on the freight bill and accept the item anyway, or you can refuse the shipment. About 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight carrier will approve reimbursement for parts and repair or replacement cost of the item, or provide compensations depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be returned to us and we will ship a replacement as soon as possible. This may take some time due to stocking issues and transit times, but this is usually the best option if your shipment is damaged beyond repair. If you accept your shipment in a damaged state it is very important that you call the freight carrier immediately to schedule an inspection and file the freight claim. You should take good pictures from different angles of the item and the packaging, and you should save all packaging material, and DO NOT MOVE THE ITEM FROM ORIGINAL ADDRESS IT WAS DELIVERED TO.
Contact ZESCO.com customer service by calling 1-800-901-5051 for any assistance needed.
ZESCO.Com offers free shipping on a wide range of restaurant equipment and supply items. Look for the "FREE SHIPPING!" tag as you browse ZESCO.Com for restaurant equipment and supply items that ship free of charge. Please note that our "Free Shipping" guarantee only applies to shipments to commercial addresses within the contiguous United States. Customers with a residential address within the contiguous United States will be charged a reduced rate for these items.