Customers may return all or part of any unused purchase within 14 days from the date of your invoice for a full refund on the merchandise only, provided the item(s) is in its original carton, is not a drop shipment, or special ordered product. Customer will be responsible for the returned shipping costs (i.e. Freight, UPS, and RPS). Any merchandise returned after 14 days will be subject to a 50% restocking charge. There will be no refund for items returned after 30 days. Merchandise should not be returned without first obtaining instructions and a return authorization number from our Customer Service Department at 1-800-729-5051 extension 250.
All factory direct and special order items are subject to the manufacturer’s return policies and associated restocking charges. The customer must retain original cartons and contact our Customer Service Department within 10 days from the date of the invoice before any product is returned to the manufacturer.
Special or custom order furniture of any kind cannot be returned for credit or refund.
Damaged or Short-shipped Merchandise It is the customer’s responsibility to check cartons for signs of damage, shortage, or abuse. The Customer should open the cartons and check the contents and note any shortages or damages to the freight bill at the time of delivery. It is the Customers right to refuse any shipment that shows obvious signs of damage or shortage at the time of delivery. If damage is discovered after the delivery driver has left, retain damaged packaging materials and contact our Customer Service Department at 1-800-729-5051 extension 250.
SPECIFICATIONS may be changed without notice, if it will improve the design or operation of a product, or because of availability of materials.
HEALTH CODES/FIRE CODES: Customers are responsible for knowing and informing us of specific local health and fire codes that are out of the ordinary.
PAYMENT: Zesco Products accepts Mastercard, Visa, Discover, and American Express. Open accounts are available with credit approval, and although purchases on credit are not currently handled on our website, orders can be placed over the phone by calling 1-800-729-5051.
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