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Shipping FAQ

Items which exceed UPS’s weight and size limitations must be shipped via a commercial “over the road” freight carrier. These freight carriers normally use a semi-truck to deliver to businesses with loading docks and will offer the cheapest rates for this kind of delivery. Freight carriers may charge additional fees for “residential delivery”, “lift-gate delivery”, and “inside delivery”.

• Do I need a Delivery Appointment?
• What is a lift-gate?
• Do I need lift-gate delivery?
• What is Residential Delivery?
• How does insurance work with freight shipments?
• What should I look for when inspecting my shipments?
• What if my item(s) is damaged?

Do I need a Delivery Appointment? Top of Page

You would need a delivery appointment if you require that the freight carrier contact you at least 24 hours in advance to schedule a time to deliver your freight shipment. An appointment charge will be assessed for this service.

What is a lift-gate? Top of Page

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight carriers deliver items on a tractor trailer which is 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate.

Do I need lift-gate delivery? Top of Page

There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or fork-lift you do not need a lift-gate. If the individual items in your shipment are light enough for you and your friends to remove from the truck you do not need a lift-gate. If none of these options work for you then you will need lift-gate delivery.

What is Residential Delivery? Top of Page

Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually this is a home, but it could be a church, farm community center, etc. Businesses run from a home are still considered residential. *Additional charges will be incurred for such deliveries*

How does insurance work with freight shipments? Top of Page

Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT!!!! Legally, when Zesco.com or its manufacturers sign the shipment over to the freight carrier, the freight carrier owns it. When you receive the item and sign for it, YOU OWN IT. Therefore it is IMPERATIVE that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill/delivery receipt. This is the only way you will be compensated for any damages by the freight carrier at the time of delivery.

What should I look for when inspecting my shipment? Top of Page

About 2% of freight shipments arrive damaged, so be sure to inspect your item when it arrives. Open cartons, inspect items for damage, and verify the number of items you are receiving matches what appears on the freight bill/delivery receipt. The driver may be impatient but that beats having to settle for damaged merchandise. Unlike UPS, if you sign your freight bill free of any claims then you have little recourse if you later discover that it is damaged.

What if my item is damaged? Top of Page

You have two options. You can note the damage on the freight bill and accept the item anyway, or you can refuse the shipment. About 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight carrier will approve reimbursement for parts and repair or replacement cost of the item, or provide compensations depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be returned to us and we will ship a replacement as soon as possible. This may take some time due to stocking issues and transit times, but this is usually the best option if your shipment is damaged beyond repair. If you accept your shipment in a damaged state it is very important that you call the freight carrier immediately to schedule an inspection and file the freight claim. You should take good pictures from different angles of the item and the packaging, and you should save all packaging mate rial, and DO NOT MOVE THE ITEM FROM ORIGINAL ADDRESS IT WAS DELIVERED TO.

Contact Zesco.com customer service by calling 1-800-729-5051 for any assistance needed.